Ordering & Delivery

As all our silk wedding flower designs are hand made to order, please allow plenty of time for us to create your order. We advise ordering at least 3 months before your wedding date.

Orders for just one buttonhole can usually be dispatched within a few days as long as we have the flowers in stock. 

Due to the number of orders we currently have, we are taking 6-7 weeks to make and dispatch orders. We can also undertake emergency orders but you must get in touch first via the contact page.

During checkout you will be asked for your wedding date and we will ensure that your flowers are dispatched in plenty of time.

 In all cases we will email you when we dispatch so you know your order is on its way.

Online shop 

To purchase your silk wedding flowers from our online shop simply add your items to basket and proceed to checkout.

If you wish to make any minor changes to your order  (such as changing the colour of the ribbon on the handle) please email us first to confirm that your changes can be made and if any additional costs will be incurred.  We are happy to provide a quote for any matching items you require just get in touch via our contact page. We can email you photographs of any changes or new items you have requested before we despatch to make sure the items are exactly as you expect.

Payment is via PayPal, which means you will be temporarily transferred to their secure PayPal site in order to pay. Your Credit/Debit card details are entered directly into the PayPal site so that your details remain 100% safe and secure. Please note that in order to use this facility you do not need a PayPal account.

Bespoke Orders

We also offer a bespoke service. Please email us via the contact page or at sales@pinklilac.co.uk with a list of your requirements and your wedding date and we'll happily put a no-obligation quote together for you. 

Delivery

UK and Northern Ireland Orders

We accept orders through the website for delivery in the UK and to Northern Ireland. Delivery will usually be by Royal Mail 1st Class Recorded.  Please make sure someone is available to sign for your delivery.  On average this takes a couple of days, but the Royal Mail do not quote or guarantee any delivery times.  We are happy to discuss alternative courier services with you, but these may incur additional charges.

Delivery cost is £4.99 for orders and £2.99 for a single buttonhole. We reserve the right to alter the delivery cost for any bespoke orders that have oversize or heavy items - we will inform you of this beforehand.

We, nor the Royal Mail can accept responsibility for items signed for and/or left with neighbours etc.

Overseas Orders

We deliver to some European countries. To find out which countries we can deliver to and to receive a quote for delivery costs please send us an email via our contact page. Please include your delivery address, list of the items you require and your wedding date.  If you decide to place an order, we will email you a PayPal invoice with a link on it which takes you straight to the PayPal website, where you can pay with your debit/credit or with a PayPal account.